Privacy Policy and Terms & Conditions

What information do we collect?

We collect information from you when you register on our site, subscribe to our newsletter, respond to a survey, fill out a form or add pet information. The information collection is not limited to text characters and may include audio, video, and graphic information formats you send to us.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, birth date, e-mail address, mailing address, phone number or credit card information, along with other personal information. You may, however, visit our site anonymously without creating an account.

What do we use your information for?

First and foremost, the information you provide us will help us facilitate the reunification of you and your pet, should they go missing.  As part of this process, we may:

• Send you SMS text messages, email alerts and phone calls when your pet is found by a good Samaritan

• We may provide your contact information to first responders, including animal control, or animal shelter or rescue staff members to help facilitate the reunification of you and your pet.

• Should you choose to make your contact information publicly viewable on your pet’s profile, our call center staff may disclose this information with the good Samaritan. If you do not wish this information to be shared, please mark it as private (learn more) so it will not show publicly on your pet’s profile and your information will not be disclosed. 

Any of the information we collect from you may be used in the following additional ways:

• To facilitate veterinary telehealth services

• To personalize your experience (your information helps us to better respond to your individual needs)

• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions, including pet licenses purchased on PetHub.com to be facilitated by participating municipalities

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service you have requested.

Other reasons we may use your personal information:

To process purchases of products or services from PetHub.com

We contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, PetHub will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

We currently contract with:

• Authorize.net (all financial transactions)
• Recurly.com (subscription purchases / management)
• PayPal.com (financial transactions)
• Shipstation (shipping of physical products)
• GTC (call center)
• LiveAgent (customer service chat, phone & tickets)
• UseProof.com (social proof of sign-ups/purchases)
• OptinMonster (special offer/upgrade pop-ups)
• Hubspot (marketing emails)
• VetInsight (veterinary telehealth services)
• Attentive Mobile Inc. (SMS / Email marketing updates - "opt in")

To send periodic emails

The email address you provide may be used to send you information and updates pertaining to any orders you've placed with PetHub, company news, general updates, related product or service information, etc. It is also used to alert you of a lost or found pet, acknowledge activity on your account (such as registering on PetHub, adding a pet, upgrading your service level, etc.). 

To administer a contest, promotion, survey or other site feature

How do we protect your information?

We implement a variety of industry-standard security measures to maintain the safety of your personal information when you place an order or access your personal information.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway (Authorize.net) provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Your private credit card information will not be stored on PetHub's servers other than the last 4-digits of your card number and your card's expiration date.

How can you control your data?

Your rights to withhold information and your right to withdraw information after you have given it

Do we use cookies?

Yes - Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow it) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits, and keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you prefer, you can choose to have your browser warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

Google, as a third party vendor, uses cookies to serve ads on PetHub.com 

Google's use of the DART cookie enables it to serve ads to users based on their visit to sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

ReCAPTCHA

Google also offers a service called ReCAPTCHA to minimize spam and accounts being created on this website for the purposes of promoting spam. Previous methods included clicking a link to confirm email authenticity and only then validating an account. Also, typing in the distorted letters from a graphic image that were difficult for a 'bot' to automate. As spammers have gotten more sophisticated, so have the methods of protection. The latest is the checkbox on the registration form that says, "I am not a robot" that must be clicked to complete the form. This sends the user's IP address and uses other methods of determining if the user is authentic or not. If not, they may be required to undergo additional steps of confirmation.  For more information, you may read Google's privacy and terms of use pages (these links also appear on the ReCAPTCHA widget shown on the registration page). (additional details)

Do we disclose any information to outside parties?

Please see above section, “What do we use your information for? to understand how we may share your personal information in order to help reunite you with your lost pet.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information (PII). This does not include trusted third parties (as listed above) who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website or in our email newsletters. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

PetHub endeavors to operate its services at peak efficiency with the goal of "three-9s" uptime (i.e. 99.9%). Use of this website, its products and services, constitutes your acknowledgments of the risk that this website, or the site of its supporting partners, could become unavailable, unexpectedly, from time to time. PetHub makes no warranties or guarantees of the effectiveness of its services and products based on your individual use and bases its marketing claims on the general experiences of its overall user base. If you do not agree to defend and hold harmless PetHub, Inc., for any issues with regards to its products and services, you may request your account and associated data to be deleted and a refund issued for any unused portion of its services and/or products that are in new condition.

Here at PetHub, we like to be nice to the nice. Frankly, we do our best to provide an awesome service, products, and customer care, and we think our members/subscribers are awesome, too! However, because life is too short to have mean people in our community, we do reserve the right to remove any account, member, or subscriber, and to refuse service to anyone for any reason allowed by law.

Any posting on PetHub made or used fraudulently or for pet ownership disputes will be promptly removed/disabled/deleted by PetHub.  If we do choose to remove your membership/subscription, we will refund your account the amount of any unused portion of our service for which you have paid.

Each Wellness Tools subscription, whether you add it to your Basic membership or to your  Basic+ subscription, includes a non-refundable $35 annual assessment that is already built-in to our pricing as represented at the time of purchase. This simply means that if you decide to cancel early for any reason, we will refund the unused portion of your subscription on a prorated basis after we deduct the $35 non-refundable assessment.

Purchases of physical products from PetHub.com will be fulfilled and shipped within 3 business days.

Your Consent

By using our site, you consent to this Privacy Policy and Terms & Conditions.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

Contacting Us

If there are any questions regarding this Privacy Policy and Terms & Conditions information you may contact us using the information below.